Privacy Policy
Oh So Soft Play AU prioritises delivering high-quality services while ensuring the protection of your Personal Information. This policy outlines our commitments under the Australian Privacy Principles (APPs) within the Privacy Act 1988 (Cth).

These principles guide our practices regarding the collection, use, disclosure, storage, security, and disposal of your Personal Information. For more details, you can access the Australian Privacy Principles on The Office of the Australian Information Commissioner's website at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information encompasses details or opinions that can identify an individual. At Oh So Soft Play AU, examples of such information include names, addresses, email addresses, and phone numbers. We collect this data through interviews, correspondence, phone calls, emails, our website (https://www.ohsosoftplayau.com), your website, social media platforms (like Instagram and Facebook), media, publications, publicly available sources, cookies, and third parties. We do not guarantee the policies or links of authorised third parties.

The primary purpose of collecting your Personal Information is to provide our services, share information with our clients, and for marketing purposes. We may also use your information for related secondary purposes where you would reasonably expect such use or disclosure. You can opt out of our mailing/marketing lists at any time by contacting us in writing.

Whenever we collect Personal Information, we strive to explain why we need it and how we intend to use it, wherever appropriate and feasible.

Sensitive Information

Sensitive information, as defined by the Privacy Act, includes details or opinions about an individual's racial or ethnic origin, political opinions, membership in political associations, religious or philosophical beliefs, membership in trade unions or professional bodies, criminal record, or health information.

At Oh So Soft Play AU, we handle sensitive information under strict guidelines:

We use sensitive information only for the primary purpose for which it was collected.
We may use sensitive information for a secondary purpose directly related to the primary purpose.
We handle sensitive information with your explicit consent, or where required or permitted by law.

These measures ensure that sensitive information is managed responsibly and in accordance with legal requirements to safeguard your privacy.

Third Parties

Whenever feasible and appropriate, we endeavor to collect your Personal Information directly from you. However, there may be instances where we receive information from third parties. In such cases, we take reasonable steps to inform you about the details provided to us by these third parties. This approach ensures transparency and allows you to be aware of how your information is being obtained and used by us.

Disclosure of Personal Information

We may disclose your Personal Information in various situations, including:

- To third parties with your consent for specific use or disclosure purposes.

- When required or authorized by law to do so.

These practices ensure that your information is shared responsibly and in accordance with legal obligations.

Security of Personal Information

We store your Personal Information in a secure manner to protect it from misuse, loss, unauthorized access, modification, or disclosure.

Once your Personal Information is no longer required for its original purpose, we take reasonable steps to either destroy it or ensure it is permanently de-identified. However, much of this information is typically retained in client files, which we maintain for a minimum of 7 years. This retention period aligns with legal and regulatory requirements and ensures that we can fulfil our obligations to you over time.

Access to your Personal Information

You have the right to access the Personal Information that Oh So Soft Play AU holds about you, and to request updates or corrections to it, with some exceptions. If you wish to access your Personal Information, please contact us in writing.

We do not charge a fee for accessing your information, but we may apply an administrative fee for providing a copy of your Personal Information.

To protect your privacy and security, we may require identification from you before releasing the requested information. This helps ensure that your Personal Information is disclosed only to you or someone authorised by you.

Maintaining the Quality of your Personal Information

Ensuring the accuracy and currency of your Personal Information is crucial to us at Oh So Soft Play AU. We take reasonable steps to maintain the accuracy, completeness, and currency of your information. If you discover that the information we hold is inaccurate or not current, please inform us as soon as possible. This allows us to update our records promptly and continue delivering quality services to you. Your cooperation in keeping your information accurate is greatly appreciated and helps us maintain our commitment to your privacy and satisfaction.

Policy Updates

This Policy may change from time to time and is available on our website.

If you have any queries or complaints about our Privacy Policy please contact us at: contact@ohsosoftplayau.com